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Customer lifecycle is the most sustainable marketing strategy, epitomizing the core of the natural process of acquisition, retention, and engagement. It encompasses the journey from initial customer awareness and acquisition to nurturing ongoing relationships, driving repeat business, and fostering brand loyalty. By understanding and optimizing each stage of the lifecycle, businesses can create meaningful, long-term connections with their customers.

Acquisition

In email marketing, acquisition refers to the strategies and tactics used to attract new subscribers to your email list. This process is crucial as it expands your reach, allows for direct communication with prospects, and lays the foundation for building long-term relationships and success.

Retention

In email marketing, retention refers to the strategies and practices used to maintain and enhance the relationship between a brand and its existing customers. Retention efforts is to encourage repeat business, foster customer loyalty, and increase the lifetime value of a customer.

Engagement

In email marketing, engagement refers to the interaction between a brand and its subscribers, measured by positive and negative engagement. Positive engagement includes opens, clicks, and conversions, while negative engagement includes bounces, spam, and unsubscribes.

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